This store is in one of the poorest parts of Ottawa. Four litres of milk costs two dollars more than in most surrounding stores. The fruit is mostly bruised and staff attitudes are not good. For the second time this week I went to buy ice. There was not ice. I left empty-handed the first time but returned Wednesday to ask about ice. Evidently ice has been moved around a bit. Everybody knew it was "down that end". In frustration I dealt with six employees over a half-hour period. I finally found the produce manager who told me what everybody else said, "it's down that way." Well sir, it is not "down that way", you have been out of ice all week. The manager told store employee number four to tell store employee number three to call someone. He refused to speak. He was rude and arrogant and should not be dealing with the public. It has been a long time since I have been treated this poorly in public. This is a handsome example of how to ruin customer loyalty. The only person who was helpful was the young man in the financial services department. I hope some of his customer skills soon rub off on the produce manager who seems disinterested and lazy. You'll be a long time seeing me back in this store. Disgraceful. I wish you luck in the difficult job of stocking ice in Canada and if you can't get rid of the produce manager at least make sure he doesn't infect staff with his lack of a work ethic. Drake McHugh 613 680-3728.
Some of the staff is nice. Most of them are arrogant. The food is OK though, however when one of the staff insisted on picking a fight with me, despite the fact that I was nothing but polite and even circumspect with her, that was the end of my matronage at Loblaws. They act like they are the only game in town. Delusional really.
The person who wrote the last blurb has some serious reality issues